WorkBrag Terms of Service

Last updated: September 2, 2026

These Terms of Service (the "Terms") are a contract between you and WorkBrag LLC, a New York limited liability company, 418 Broadway Ste N, Albany, NY 12207 ("WorkBrag," "we," "us," or "our"). They govern your use of workbrag.com, the WorkBrag web application, our text-messaging programs, and every related feature, page, and service we offer (together, the "Service").

Please read these Terms carefully. Section 16 contains a binding arbitration agreement and class action waiver. It affects how disputes between you and WorkBrag are resolved. You can opt out of arbitration within 30 days, as described in Section 16.7.

By creating an account, clicking "I agree," or using the Service, you accept these Terms and our Privacy Policy. If you are accepting on behalf of a company, you confirm that you have authority to bind that company, and "you" means that company. If you do not agree, do not use the Service.

1. Who these Terms are for

WorkBrag is built for local trade and home-service businesses in the United States. These Terms apply to the business that subscribes to WorkBrag (the "Business" or "you") and to any owner, employee, or contractor the Business allows to use its account ("Authorized Users").

If you are a customer of a business that uses WorkBrag (for example, a homeowner who received a text asking for a review or a short video), these Terms are not your contract with us. The documents that apply to you are our SMS Terms, our Video and Review Release, and our Privacy Policy.

You must be at least 18 years old and able to form a binding contract to use the Service.

2. What WorkBrag does

WorkBrag is a done-for-you review and social-proof tool. In plain terms, after you finish a job, WorkBrag can:

send a text message to your customer, on your behalf, asking for a review and a short video of the finished work;
host a mobile page where your customer records that video in their browser and follows a link to leave a review on a third-party platform such as Google;
use automated tools, including artificial intelligence, to transcribe the video, choose a highlight, write captions, and render a branded post that combines the customer's clip with your before-and-after photos and logo;
text you a preview and, only after you reply with an approval, publish the post to the third-party accounts you have connected (such as Google Business Profile, Facebook, Instagram, and TikTok);
read your reviews and ratings from connected platforms and calculate an informational "WorkBrag Score."

WorkBrag never publishes anything to your accounts without your explicit approval for that specific post. Approval can be given by replying to a text or by clicking in the app.

3. Your account

3.1 Accurate information. You agree to give us accurate, current, and complete information about your business and to keep it updated. This includes your legal business name, the name your customers know you by, your service area, and a mobile number that reaches the person authorized to approve posts.

3.2 Security. You are responsible for everything that happens under your account and for keeping your login and your approval phone secure. If someone can read texts sent to your approval number, they can approve posts. Tell us right away at help@workbrag.com if you think your account has been compromised.

3.3 One business per account. Each account is for one business location or brand. Do not use one account to send messages or publish content for a business that is not the account holder.

3.4 Authorized Users. You are responsible for your Authorized Users' compliance with these Terms.

4. Connected Platforms

4.1 Your authorization. When you connect a third-party account (a "Connected Platform"), you authorize WorkBrag to access it and act on it within the permissions you grant, for example to read reviews, post approved content, reply to reviews on your instruction, or read calendar events to detect when a job ends. You can disconnect a Connected Platform at any time in Settings or through the platform's own security settings.

4.2 Their rules apply too. Each Connected Platform has its own terms and content policies. You agree to follow them, and you agree that WorkBrag may decline to publish or may remove content that we reasonably believe violates them. Some examples that matter for this Service: Google prohibits offering incentives for reviews and prohibits discouraging or filtering negative reviews; Meta and TikTok prohibit misleading content and content that infringes others' rights.

4.3 Platform changes. Connected Platforms change their APIs, permissions, and policies without notice to us. A platform may suspend, limit, or revoke our access at any time. We will do our reasonable best to adapt, but we cannot guarantee that any Connected Platform will remain available, and we are not liable for a platform's actions.

4.4 Google data. WorkBrag's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Text messaging and consent - your sole responsibility

WorkBrag sends text messages to your customers at your direction and on your behalf. The Service is intended to let you communicate only with your own current customers who have consented to receive those messages. Federal and state law, including the Telephone Consumer Protection Act ("TCPA"), the Telemarketing Sales Rule, state mini-TCPA statutes, and carrier and industry rules (including CTIA guidelines), govern these messages. You are solely responsible for compliance with all of them.

5.1 Consent is yours to obtain and prove. Before you give WorkBrag any customer's mobile number, you must obtain, and must be able to prove, that customer's prior express consent to receive text messages from WorkBrag on your behalf, in the form and with the disclosures the law requires. WorkBrag provides consent-capture tools (a web form and QR code, a printed consent strip, and an in-app verbal-consent record) as a convenience. Using them does not transfer responsibility to us. You represent and warrant that every consent you record or upload is true, was given by the person who owns the number, was captured in the manner you indicate, and has not been revoked.

5.2 Records. You will keep complete records of each customer's consent, including any paper forms, for at least five years and will give us copies within two business days of our request.

5.3 Revocation. If a customer revokes consent in any manner, including by telling you directly, you must record the revocation in the Service within one business day. As a feature of the Service, WorkBrag automatically processes STOP and similar replies sent to our numbers and will not send further messages to a number that has opted out through the Service. This feature is provided for your convenience and does not assume any of your obligations. You may not re-enroll an opted-out number without new consent that you obtain and record.

5.4 Our tools are not a guarantee. The Service may refuse to send to numbers without a recorded consent, may enforce quiet hours, and may cap message volume. These controls are provided as-is, may change, and do not constitute legal advice or a warranty that any message is compliant. You alone decide whether to enroll a customer.

5.5 Message content and frequency. We provide message templates and send within the frequency and content limits described in our SMS Terms. You may not request messages that are promotional, that are directed to anyone other than the customer of the job, or that otherwise fall outside the Service's intended use, and we may refuse any such request.

5.6 Your own use of the numbers. WorkBrag gives you no right to text, call, or market to your customers outside the Service. Anything you do with your customers' contact information outside WorkBrag is your responsibility.

5.7 Indemnity for messaging. You will defend, indemnify, and hold harmless WorkBrag from and against any and all claims, demands, suits, regulatory actions, statutory damages, penalties, settlements, judgments, costs, and attorneys' fees arising out of or relating to any message sent to a number you provided, any consent you recorded or failed to record, any revocation you failed to record, or any other violation of telephone, texting, or consumer-protection law in connection with your use of the Service, as further described in Section 13. This obligation applies regardless of whether WorkBrag drafted the message or operated the sending system.

6. Reviews and videos

6.1 True and accurate. You represent and warrant that any content you or your representatives submit for publication on any review or ratings platform, and any review, rating, or video you use through the Service, is true and accurate, concerns only your business and the goods or services you actually provided, and complies with the terms and content policies of the platform where it appears and with applicable law. You are solely responsible for how you solicit, use, and display reviews, and WorkBrag has no liability for reviews or content that are false, misleading, or in breach of a platform's rules.

6.2 Incentives. WorkBrag does not offer incentives to your customers. If you choose to offer any incentive in connection with a video or review, you are solely responsible for its legality and for any disclosure it requires.

6.3 The customer's release. Every customer who records a video through WorkBrag agrees to our Video and Review Release, which grants you and WorkBrag the rights needed to use that video as described there. Your right to use a customer's video comes from that release and is limited to it. If a customer withdraws their release, you will stop using their video going forward and take down any post containing it when we or the customer ask.

6.4 When a customer asks to be deleted - what we do and what you must do. A customer can ask us to delete their information at any time, with no account and no reason given, at workbrag.com/data-deletion. When one does, WorkBrag deletes every copy it holds of that customer's material - the video, the photos, the transcript, and any post we generated from them - and notifies you the same day at the mobile number on your account, including links to anything we published on your behalf. The request covers every business the customer dealt with through WorkBrag; each business is told separately and only about its own jobs.

Posts on your own Google, Facebook, Instagram, TikTok or other accounts are yours to remove, and you agree to remove them promptly on receiving that notice, and in any event within the time the applicable platform's rules or applicable law require. Those accounts are yours and you control them; WorkBrag does not delete content from them on a customer's request, and has no obligation to. Our notice is best effort: it goes to the number on your account, and if we cannot reach you the customer's request is still fulfilled on our side and this obligation remains yours. This Section 6.4 survives termination of these Terms. Section 6.3 applies in the same way to a withdrawn release.

6.5 Replies to reviews. If you use WorkBrag to draft or post replies to reviews, you are responsible for the replies. Do not include a customer's private information in a public reply.

7. Your content and our license

7.1 Your content. "Your Content" means everything you upload or give us: your logo, business name, photos of your work, job details, and the text you write. You keep ownership of Your Content.

7.2 License to us. You grant WorkBrag a worldwide, non-exclusive, royalty-free license to host, store, copy, transcribe, analyze, edit, format, render, combine, display, and transmit Your Content solely as necessary to provide, secure, and support the Service and to publish the content you approve to the Connected Platforms you choose. This license ends when you delete the content or close your account, except for content you have already approved for publication (which lives on the third-party platform under its terms) and copies kept in routine backups for a limited time.

7.3 Your promises about Your Content. You promise that you own or have the rights to Your Content, that it does not infringe anyone's rights, and that the "before and after" photos are of the job they are attached to.

7.4 Generated posts. Posts, captions, and rendered videos that WorkBrag creates from Your Content and a customer's video ("Generated Posts") are yours to use for promoting your business, subject to the customer's release and the Connected Platform's terms. WorkBrag keeps the rights to its templates, formats, prompts, brand elements, and the underlying technology.

7.5 AI-generated output. Generated Posts are produced with automated and AI tools. They can contain mistakes. You review and approve every post before it goes out, and you are responsible for what you approve. Do not approve a post you have not looked at.

7.6 Feedback. If you send us ideas or suggestions, we can use them without owing you anything.

7.7 Your name and logo. With your permission, we may list your business name and logo as a WorkBrag customer on our website and in our materials. You can withdraw that permission at any time by emailing help@workbrag.com and we will stop within 30 days.

8. Acceptable use

You agree not to:

use the Service to send messages to anyone who has not consented, or for any purpose other than the review-and-video flow it is built for;
upload content that is illegal, defamatory, harassing, sexually explicit, infringing, or that contains someone else's personal information without their permission;
use the Service for any business other than a lawful trade or home-service business, or for political, charitable, or high-risk messaging categories;
probe, scan, or test the security of the Service, or access data that is not yours;
scrape, copy, resell, sublicense, or reverse engineer the Service;
interfere with the Service, other customers, or our providers, including by exceeding reasonable usage;
misrepresent your identity or your business, or impersonate anyone;
use the Service in a way that could cause a carrier, a Connected Platform, or our messaging provider to block, suspend, or penalize WorkBrag or its other customers.

We may investigate suspected violations and may suspend or terminate accounts that break these rules.

9. Plans, billing, and automatic renewal

9.1 Paid plans. The price, billing frequency, included usage, and any usage-based charges for each plan are shown to you before you subscribe and confirmed in your account and by email receipt. Prices are in U.S. dollars. Usage above your plan's included amounts (for example, additional text messages) is billed at the rates shown in your plan. You authorize us and our payment processor to charge your payment method for all fees you incur.

9.2 Free trials. If we offer a free trial of a paid plan, the trial length, the price you will be charged when it ends, and the date of the first charge are shown to you before you start. If you provide a payment method, it will be charged automatically when the trial ends unless you cancel before then. We may limit trials to one per business and may modify or end trial offers at any time.

9.3 Automatic renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annually, depending on the plan you choose) until you cancel. Your payment method on file will be charged the then-current price for your plan at the start of each renewal period, without further notice to you. By subscribing, you consent to these recurring charges.

9.4 How to cancel. You can cancel at any time, online, from Settings in the WorkBrag app, or by emailing help@workbrag.com from the email on your account. Cancellation takes effect at the end of your current billing period; you keep access until then and are not charged again. You are responsible for cancelling before the renewal date. We do not prorate or refund the remainder of a billing period after you cancel.

9.5 Price changes. We may change plan prices and usage rates at any time. We will give you at least 30 days' notice by email or in-app notice before a price change takes effect on your subscription, and the new price will apply from your next renewal after that notice period. If you do not want to pay the new price, cancel before it takes effect. Continued use after the new price applies is acceptance of it.

9.6 No refunds. All fees are non-refundable and non-creditable, including for partial periods, unused messages, downgrades, or accounts suspended or terminated for breach, except where a refund is required by law or expressly stated in these Terms.

9.7 Taxes. Prices do not include sales, use, or similar taxes. Where we are required to collect tax, we will add it to your invoice. You are responsible for any taxes owed on your use of the Service other than taxes on our income.

9.8 Failed payments. If a charge fails, we may retry it and will notify you. If payment is not received within 7 days, we may suspend your account until it is, and you remain responsible for all amounts owed. We may charge interest on overdue amounts at 1.5% per month or the maximum rate permitted by law, whichever is lower, plus reasonable collection costs.

9.9 Disputes and chargebacks. If you believe a charge is wrong, contact us within 30 days at help@workbrag.com before disputing it with your bank. If you initiate a chargeback for a charge you authorized under these Terms, we may suspend your account and recover the disputed amount and any chargeback fees.

9.10 Carrier charges. Message and data rates from your own carrier may apply to texts we send to you.

10. Term, suspension, and termination

10.1 Term. These Terms start when you first use the Service and continue until terminated.

10.2 Termination by you. You can close your account at any time from Settings or by emailing help@workbrag.com.

10.3 Suspension or termination by us. We may suspend or terminate your access immediately if you breach these Terms, if your use creates legal or carrier risk for us or other customers (including any suspected messaging without consent), if we are required to by law or by a Connected Platform, or if you do not pay. We may also terminate for convenience with 30 days' notice, in which case we will refund any prepaid fees for the period after termination.

10.4 What happens after. On termination, your right to use the Service ends, scheduled messages and unpublished posts are cancelled, and we disconnect your Connected Platforms. For 30 days after termination, you may request an export of your photos, videos, and post history. After that we delete or de-identify your data in the ordinary course, except as described in our Privacy Policy (for example, consent and opt-out records, which we keep to comply with law). Sections that by their nature should survive (including 5.7, 7, 11 through 17) survive termination.

11. Intellectual property

The Service, including its software, design, templates, text, graphics, the WorkBrag name and logo, and the WorkBrag Score methodology, is owned by WorkBrag or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business during the term. We reserve all other rights. You may not use the WorkBrag name or logo without our written permission, except that you may say your business uses WorkBrag.

11.1 Copyright complaints. If you believe content hosted by WorkBrag infringes your copyright, send a notice to legal@workbrag.com with your contact details, a description and location of the work and the allegedly infringing content, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature. We will remove or disable access to content that is the subject of a valid notice and may terminate repeat infringers.

11.2 Confidentiality. Each of us will keep the other's non-public information confidential and use it only for purposes of these Terms. For you, that includes any non-public features, pricing, or roadmap we share with you. For us, that includes your job data, customer lists, and business information, which we use only as described in these Terms and our Privacy Policy. This does not cover information that is public, already known, independently developed, or required to be disclosed by law.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WORKBRAG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting that: we do not guarantee that any customer will leave a review or record a video, that any review will be positive, that any review or post will be accepted, displayed, or kept by a Connected Platform, that your ratings, rankings, search visibility, or sales will improve, or that the WorkBrag Score reflects any third party's view of your business. The WorkBrag Score is an informational estimate based on data available to us and is not a rating, endorsement, or certification. Reviews are written by your customers, and we do not control what they say. AI-generated captions and edits may be inaccurate. Text message delivery depends on carriers and may be delayed or fail.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless WorkBrag, its members, managers, employees, and contractors from and against any claims, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) any message sent to a number you provided or a consent you recorded, as described in Section 5.7; (c) your use of customer videos or reviews outside the rights granted by the Video and Review Release; (d) your violation of these Terms, the law, or a Connected Platform's terms; or (e) any dispute between you and your customer. We will notify you of the claim and let you control the defense with counsel reasonably acceptable to us, provided you do not settle any claim in a way that admits fault by us or imposes obligations on us without our consent. We may participate with our own counsel at our expense.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) WORKBRAG WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF WE HAVE BEEN ADVISED THEY ARE POSSIBLE; AND (B) WORKBRAG'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100).

These limits apply to every theory of liability and are a fundamental part of the bargain between you and us. They do not apply to a party's fraud, willful misconduct, or gross negligence, or to any liability that cannot be limited by law.

15. Changes to the Service and these Terms

15.1 Changes to the Service. We may add, change, suspend, or remove any feature, plan, or part of the Service at any time, with or without notice, and we are not liable to you for doing so.

15.2 Changes to these Terms. We may revise these Terms from time to time in our sole discretion. When we do, we will post the revised Terms at workbrag.com/terms and update the "Last updated" date. For changes we consider material, we will also notify you by email to the address on your account or by a notice in the app. Revised Terms take effect on the date stated in the notice or, if none is stated, when they are posted, and your continued access to or use of the Service after that date means you accept them. If you do not agree to the revised Terms, your only remedy is to stop using the Service and cancel your account before they take effect. It is your responsibility to review these Terms periodically. Disputes arising before a change took effect are governed by the version of the Terms in effect at that time. If we make a material change to Section 16 that is adverse to you, we will notify you directly and you will have a fresh 30-day opportunity to opt out of the changed arbitration terms as described in Section 16.7; if you do not opt out, the changed Section 16 applies to disputes arising after the change takes effect.

16. Dispute resolution: binding arbitration and class action waiver

Please read this section carefully. It requires you to arbitrate disputes with WorkBrag on an individual basis and limits the ways you can seek relief from us.

16.1 Informal resolution first. Before starting arbitration or a lawsuit, you and WorkBrag agree to try to resolve the dispute informally. The party raising the dispute will send a written notice to the other (to WorkBrag at legal@workbrag.com or the address above; to you at the email on your account) describing the dispute and the relief requested. If the dispute is not resolved within 60 days after the notice is received, either party may proceed as described below. Any statute of limitations is paused during this 60-day period.

16.2 Agreement to arbitrate. Except as provided in Sections 16.3 and 16.7, you and WorkBrag agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or our relationship - whether based in contract, tort, statute, or any other legal theory, and whether it arose before or after these Terms - will be resolved by binding individual arbitration rather than in court. The Federal Arbitration Act governs this section.

16.3 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek an injunction or other equitable relief in court to stop unauthorized use or abuse of the Service or infringement of intellectual property rights.

16.4 Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, if you are an individual using the Service for personal purposes, its Consumer Arbitration Rules), as modified by these Terms. The rules are available at adr.org. A single arbitrator will be appointed. The arbitration will take place in New York County, New York, or by video or telephone if either party asks and the arbitrator agrees, or on written submissions for claims under $25,000. The arbitrator may award the same individual relief a court could, and must follow these Terms. Each party will pay its own attorneys' fees unless the arbitrator finds a claim or defense frivolous or awards fees under applicable law. Any AAA filing, administrative, and arbitrator fees will be allocated under AAA's rules.

16.5 Class action and jury waiver. You and WorkBrag each agree that disputes will be resolved only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any form of class or representative proceeding. To the extent any claim proceeds in court, you and WorkBrag each waive the right to a jury trial. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and heard in court, and the remaining claims will be arbitrated.

16.6 Mass arbitration. If 25 or more similar demands for arbitration are filed against WorkBrag by or with the help of the same or coordinated counsel, the parties agree that the AAA Mass Arbitration Supplementary Rules then in effect will apply in addition to the rules in Section 16.4, that AAA will administer the demands in batches with staged bellwether proceedings, and that filing and administrative fees will be assessed only as each batch proceeds. If those Supplementary Rules conflict with this Section, this Section controls to the extent permitted.

16.7 Your right to opt out. You may opt out of this arbitration agreement by emailing legal@workbrag.com within 30 days after you first accept these Terms, with the subject line "Arbitration opt-out," your name, your business name, and the email on your account. Opting out does not affect any other part of these Terms. If you opt out, disputes will be resolved in the courts described in Section 17.2.

16.8 Severability and survival. Except as stated in 16.5, if any part of this Section 16 is found unenforceable, the rest remains in effect. This Section survives termination of your account or these Terms.

17. General terms

17.1 Governing law. These Terms and any dispute are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-law rules.

17.2 Venue. For any claim that is not subject to arbitration, you and WorkBrag consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.

17.3 Time limit on claims. To the extent permitted by law, any claim relating to the Service must be brought within one year after it arises, or it is permanently barred.

17.4 Notices. We may send notices to the email or mobile number on your account. Legal notices to WorkBrag must be sent to legal@workbrag.com or to WorkBrag LLC, 418 Broadway Ste N, Albany, NY 12207.

17.5 Assignment. You may not assign or transfer these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets, and we will notify you if we do.

17.6 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including carrier outages, platform API changes, internet failures, natural disasters, or government action.

17.7 Independent contractors. You and WorkBrag are independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship, except that you appoint WorkBrag as your limited agent for the sole purpose of sending the messages and publishing the posts you approve.

17.8 Export and sanctions. You confirm you are not located in, or a national of, a country subject to U.S. embargo, and are not on any U.S. government restricted-party list.

17.9 Entire agreement. These Terms, together with the Privacy Policy, the SMS Terms, and any plan or order details you accept in the app, are the entire agreement between you and WorkBrag about the Service and replace any earlier agreements. If there is a conflict, these Terms control unless the other document says otherwise.

17.10 Severability and waiver. If any part of these Terms is unenforceable, the rest stays in effect and the unenforceable part is modified to the minimum extent needed. Our failure to enforce a right is not a waiver of it.

17.11 No third-party beneficiaries. Except as stated in Section 13, there are no third-party beneficiaries of these Terms.

18. Contact

WorkBrag LLC 418 Broadway Ste N Albany, NY 12207 help@workbrag.com (support and account questions) legal@workbrag.com (legal notices and arbitration opt-out)